Post by account_disabled on Feb 25, 2024 8:53:17 GMT
A reaction is to completely ignore a negative comment or ignore it, and in the worst possible scenario: delete it. The first and basic rule of crisis communications says that withdrawal must never be an option, because by omitting any reaction, we send the consumer or follower a message: I'm ignoring you, you're not important to me. In a situation when someone leaves an inappropriate, unpleasant or offensive comment on your page, these few tips can help you: A NICE WORD OPENS AN IRON DOOR Using nice words such as thank you and sorry.
An emphasis on persuasion to the fan or consumer in % of cases calms Lithuania Mobile Number List the situation and let the person know that you respect them. When fine vocabulary is absent, the unwanted impression can be achieved that you are treating the fan as a random passer-by or site visitor, which is by no means desirable. Try to write the answer so that every word is in its place and before you read it, read it at least once to yourself or out loud. It should show respect, understanding, and a feeling of helpfulness and willingness to meet.
If you leave that out, you're missing the point. TO THE INBOX At a given moment when you are trying to calm down the situation, the most important thing is that any communication with a negative tone is completely moved to the Inbox. One "Please contact us in the Inbox and explain in more detail what it is about so that we can find the best possible solution together. Greetings! "- almost always bears fruit and with a fan you will most often solve a disputed situation in the "walls" of the Inbox, and he will very easily become one of the first to leave comments of praise.
An emphasis on persuasion to the fan or consumer in % of cases calms Lithuania Mobile Number List the situation and let the person know that you respect them. When fine vocabulary is absent, the unwanted impression can be achieved that you are treating the fan as a random passer-by or site visitor, which is by no means desirable. Try to write the answer so that every word is in its place and before you read it, read it at least once to yourself or out loud. It should show respect, understanding, and a feeling of helpfulness and willingness to meet.
If you leave that out, you're missing the point. TO THE INBOX At a given moment when you are trying to calm down the situation, the most important thing is that any communication with a negative tone is completely moved to the Inbox. One "Please contact us in the Inbox and explain in more detail what it is about so that we can find the best possible solution together. Greetings! "- almost always bears fruit and with a fan you will most often solve a disputed situation in the "walls" of the Inbox, and he will very easily become one of the first to leave comments of praise.